At Columbia Primary Care Clinic we’re dedicated to providing the highest quality, comprehensive, accessible, patient-focused medical care through an evidence-based, caring, and collaborative approach.
Please note, we are not a walk-in clinic and are not accepting new patients at this time.
Information For Patients
Appointment Information
Booking an appointment
- Please be kind and patient, our front staff are trained to help patients and we make every effort to make your experience pleasant and comfortable. Please note that we are completely supportive of our staff and neither the doctor nor management will tolerate any rude or aggressive behavior.
- Please call 250 368 9394 to book your appointment.
- We will do our very best to book you a timely appointment, either as a phone consultation or as an in-clinic visit.
Cancellation/Missed appointments
- We are a very busy clinic. We require no less than 24 hours notice for appointment cancellation. However, we will make an exception if you have developed new respiratory symptoms and need to cancel with less notice. Thank you for your understanding.
- Due to an extremely high demand for appointments, missed appointments will result in a $25-$50 no show fee that will be charged to the patient.
Confidentiality and Privacy
- All of our staff have signed confidentiality agreements and we are dedicated to ensuring patient privacy and confidentiality. We cannot guarantee the privacy of anything sent to us by email so we recommend you contact the office by phone for all inquiries.
Medical Education
- We are a medical teaching site which means there will occasionally be residents and students at our clinic. While we encourage you to allow these professionals to assist you in care, please talk with your primary care provider or our staff if you have any questions or concerns.
COVID-19 Protocols
Clinic Covid Protocols
- For clinic appointments, medical masks are optional. If you are feeling unwell (fever and/or chills, new or worsening cough, shortness of breath, sore throat, new muscle aches, headache), we ask that you please wear a mask (which we supply if you do not have your own).
- Please call 250-368-9394 to reschedule your in-clinic appointment if you are feeling unwell and have tested positive for Covid.
Covid Information
- If you feel you have symptoms consistent with COVID-19, please go to https://covidcheck.gov.bc.ca/ for a self-assessment, or call 811 for the nurses hotline.
- For reliable updates on COVID-19, please visit: BC Centre for Disease Control or Interior Health.
Lab Booking
Location and Hours
- Downtown Lab – Riverfront Building – 1101 Dewdney Ave, Trail: Mon-Fri 8am-3:55pm (walk ins accepted from 8am-3pm).
- Two ways to book appointments
- Call 1-877-740-7747 (8am – 5pm)
- Book online: www.labonlinebooking.ca
MyHealthPortal & Health Gateway
MyHealthPortal is an online tool that allows Interior Health citizens 24-7 secure access to their personal health information.
View your lab results, medical imaging reports (such as X-Ray, CT, and ultrasound scans), certain transcribed reports, upcoming IH facility appointments, your hospital visit history, and your contact information. You will not see information or appointments from your family doctor’s office or for lab tests done at private labs such as Valley Medical Laboratories and LifeLabs.
Click here to register for MyHealthPortal.
Health Gateway provides secure and convenient access to your health records. Information available includes lab results, medications, immunization history, COVID-19 PCR test results and COVID-19 proof of vaccination.
Click here to register for Health Gateway.
Patient Forms & Resources
Prescription Refills
- We do not renew prescriptions without an appointment.
- If you require a prescription refill, please book your appointment at least 2-4 weeks in advance of need by phoning 250-368-9394.
If you do not currently have a family physician or nurse practitioner
We are not currently accepting new patients.
The Health Connect Registry is a region-wide patient registry in the Kootenay Boundary for people who are looking for a physician or nurse practitioner.
Click here to register for the Health Connect Registry, Kootenay Boundary.
Our Clinic
Hours:
Monday to Friday 9am-12pm, 1pm-4:30pm
Closed for Statutory Holidays
Riverfront Building, Suite 302 – 1101 Dewdney Ave, Trail, BC V1R 4T1
Phone: 250 368 9394
Fax: 250 368 8281
Our Team
Columbia Primary Care is a collaboration between medical practitioners with diverse backgrounds, who have in common a passion for providing high quality, accessible, sustainable community health care.
Where To Find Us